Frequently Asked Questions
Everything you need to know about our handcrafted fashion and global impact.
How long will it take to receive my order?
Standard domestic shipping typically takes 5-7 business days. International orders may take 10-15 business days depending on customs processing in your country.
What is your return and exchange policy?
We want you to love your Ubuntu Life products. If you are not completely satisfied, you can return or exchange unworn items within 30 days of delivery. Please note that custom-made items are final sale.
Where are your products manufactured?
Our products are ethically handmade by our Maker Mums in Maai Mahiu, Kenya. Every purchase directly supports sustainable employment and health programs within the local community.
How do I know what size to order?
We provide a comprehensive size guide on every product page. If you are between sizes for our footwear, we generally recommend sizing up for the most comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Shop Pay for interest-free installments.
How do I care for my handmade canvas and leather goods?
For canvas items, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a high-quality leather conditioner to maintain suppleness and prevent drying.